All Policies, Terms & Conditions, Shipping, Returns & Contact Information
Aroma Artisans is a brand name used by the company / legal entity Enigma Cosmetica LLP (India)
By placing an order on the website or via any associated purchase option of Aroma Artisans you automatically agree to all terms and conditions mentioned on www.aromaartisans.com
Products once sold cannot be cancelled, returned or exchanged.
Video Proof will be required for replacement, video of unboxing the sealed parcel will be considered, If video is taken after unboxing, it will be deemed as not valid proof. Full parcel has to be in video frame at all times. Video cannot have any cuts or transitions, it has to be a one length video.
For a demo of video unboxing, kindly see video → link
We may cancel the order and initiate refund if we are unable to find a shipping partner for your location. Feel free to write to us to get more information regarding the same.
We reserve the right to refuse service to anyone for any reason at any time with no explanation required.
RETURNS, EXCHANGE & REFUND POLICY
Products once sold cannot be cancelled, returned or exchanged.
In case of product damage, Video Proof will be required for replacement, video of unboxing the sealed parcel will be considered, If video is taken after unboxing will be deemed as not valid proof for refund if product is completely damaged
In case of bottle sprayer malfunction, the sprayer can be replaced free of cost, but the return to company shipping will be borne by the customer. For special cases, kindly email at aromaartisans@gmail.com
SHIPPING POLICY
Products are usually shipped out within two working days of receipt of the order and will generally reach the destination in seven to nine working days. Such long shipping duration are due to the shipping policy of our shipping partners for Liquids.
You will be intimated by sms or email by our shipping partners (if they have that service) at various stages of the shipping process.
Products will be shipped only within India, and shipping locations are subject to the limitations of our courier partners.
We try and ensure that the product reaches our customers in good & safe condition.
In case you receive a bottle that is broken, leaking or non-functioning we will provide a replacement free of cost on receipt of video* showing the damage.
*Video of Unboxing will be considered, Video after unboxing will not be considered.
Damage to the box or outer packaging would not be grounds for replacement.
CONTACT US
Email: aromaartisans@gmail.com
Whatsapp: +919380662878
Address: B402, Shivranjani Apt, Kathriguppe Main Road,
Banshankri 3rd Stage, Bangalore - 560085
PRODUCT INFORMATION
All perfumes sold are either apparel perfumes or ambiance fragrances only.
ALL OFFICIAL CONTACT LINKS
Official Website
Instagram
Facebook Page
Facebook Group
WhatsApp Channel
Our YouTube Channel
Chat Via WhatsApp
Chat Via Messenger
Send Us an Email
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.aromaartisans.com
Personal information we collect
We at Aroma Artisans, only collect Information Required to ship the product to you, which generally includes Name, Address, Email & Phone Number. This information is also stored for possible uses like newsletters, advertising & marketing.
for other information (if collected) by the Domain platform, GoDaddy, Kindly read privacy policy of GoDaddy
for other information (if collected) by the Website platform, Shopify, Kindly read privacy policy of Shopify
for other information (if collected) by the payment gateway, RazorPay, Kindly read privacy policy of RazorPay
How do we use your personal information?
We at Aroma Artisans, use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
for information used by the domain platform, GoDaddy, Kindly read policy of GoDaddy
for information used by the website platform, Shopify, Kindly read policy of Shopify
for information used by the payment gateway, RazorPay, Kindly read policy of RazorPay
Sharing you personal Information
We share your Personal Information that Aroma Artisans collects only for Shipping purposes with our Shipping Partners, which includes, Name, Address Email & Phone Number.
for information shared by the domain platform, GoDaddy, Kindly read policy of GoDaddy
for information shared by the website platform, Shopify, Kindly read policy of Shopify
for information shared by the payment gateway, RazorPay, Kindly read policy of RazorPay
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Ownership
The brand name Aroma Artisans® is trademarked and is owned by one of the directors of Enigma Cosmetica LLP.